Full-Time Etisalat Job vacancies in Lagos

Full-Time Etisalat Job vacancies in Lagos

Job Description

Job Title Shop Manager.Experience Centre,
Location Oyibgbo,NG
Function
Job Summary
Ensure the effective and efficient operations of assigned Experience Centre
Principal Functions
Manage selling and customer service activities in assigned Experience Centre and train Retail Advisors on service delivery procedures to optimize and sustain sales performance, profitability and customer satisfaction
Initiate and manage relationships with internal and external customers
Ensure resolution of customer queries/ complaints received at Experience Centres and implement measures aimed at guaranteeing optimal customer satisfaction

Liaise with the Distribution team to ensure maintenance of optimal stock levels in assigned Experience Centre
Handle administrative duties in assigned Experience Centre and escalate issues to relevant units/ departments where necessary
Facilitate the provision of after-sales support to customers
Facilitate the conduct of periodic stock counts and perform spot checks to ensure minimal occurrence of stock losses
Ensure proper maintenance of all equipment and fixtures in assigned Experience Centre
Ensure compliance with all health, safety, security and emergency policies and procedures
Liaise with relevant personnel to facilitate trainings for Retail Advisors in assigned Experience Centre as required
Attend team/ divisional/ departmental meetings as required
Provide guidance and manage the performance of subordinates
Prepare/ compile agreed periodic activity and performance reports for the attention of the Manager-Regional Retail Sales
Perform any other duties as assigned by the Manager-Regional Retail Sales
Educational Requirements
First degree or equivalent in any discipline
Experience,Skills & Competencies
Between three (3) and five (5) years directly relevant post-NYSC work experience, preferably in a service environment

B

Job Title Manager.Sales Planning and Performance Management;
Location Lagos,NG
Function
Job Summary
Provide support and guidance in monitoring and controlling financial performance through budgeting/ forecasting processes and monthly reporting
Principal Functions
Contribute continually to improve forecasting quality and accuracy and design and develop enhanced procedures for long-term business plans

Execute complete strategy alignment with business plan, budget and business processes

Review sales trends and ensure understanding of trend bases and implications on sales plan and forecast

Design a working sales budgetary model to capture all sales operational and expenditure requirements, including building different models for sales canvassing, shop promo activities, Dealer Management Opex requirements, Shop capital requirements, etc

Monitor the process involved in the ordering of sales stock re-order and ensure workability

Work with all functional Sales heads to continuously benchmark revenue and cost ratios against standard models and other globally accepted standards

Prepare monthly management and performance reports

Manage the preparation and presentation of all sales financial management reports and activities in order to achieve effective information dissemination and decision-making by Sales top management

Perform expert variance analyses to identify key performance drivers and reasons for variances versus forecasts and business cases

Plan and ensure onboarding of approved manpower for all sales channels
Plan and ensure provision of required tools of trade for qualified sales team-members

Educational Requirements
First degree or equivalent in a relevant financial/ accounting discipline

Relevant professional qualifications/ certifications, e.g ACCA, will provide an advantage
Experience,Skills & Competencies
Between six (6) and eight (8) years’ directly relevant post-NYSC experience, with most recent three (3) years in a supervisory role

Ideal candidate must be able to demonstrate competencies in the following areas:

Excellent writing skills
Good knowledge of MS Word, Excel, Access, Powerpoint and Visio
Proven experience in financial statement analysis, budgeting and forecasting

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